Last updated: January 5, 2026

1. Data Controller
SOKA SRL – VAT BE1023.950.113. Email: info@laboratoireoraya.com.

2. Data Collected
2.1 Voluntarily provided data: email address, first name, last name, postal address, phone number (optional), information submitted through forms, account creation.
2.2 Order-related data: contact details, delivery address, purchase history, payment information (processed only by the payment provider).
2.3 Browsing data: technical cookies, analytical or marketing cookies (only with consent), anonymized IP address if configured.

3. Purposes of Processing
Sending communications, managing subscriptions, processing orders, shipping, customer support, improving the website, statistical tracking (if cookies are accepted), website security, compliance with legal obligations.

4. Legal Basis
Consent (communications, forms, cookies), contract performance (orders), legal obligation (invoicing, warranties), legitimate interest (security, fraud prevention). Consent may be withdrawn at any time.

5. Data Retention
Data is retained as long as the individual wishes to receive our communications, until unsubscription or account deletion, or upon written request to info@laboratoireoraya.com.
Order-related data is retained in accordance with accounting and tax legislation. After deletion, data is erased or anonymized.

6. Recipients
Data may be processed by SOKA SRL, the WordPress host, email service providers (Brevo), the payment processor (Stripe), analytics tools (only with consent). No sale or transfer of data.

7. Individual Rights
Access, rectification, deletion, restriction, portability, objection, withdrawal of consent. Request by email to info@laboratoireoraya.com. Response within 30 days.

8. Security
Technical and organizational measures: restricted access, secure storage, encryption when necessary, prevention of unauthorized access. Payment information is never stored by us.

9. Cookies
Use of cookies essential to site functionality. Analytics and marketing cookies only if accepted via the consent banner. Preferences can be modified at any time.

10. Modifications

This policy may be updated to remain compliant with GDPR and site developments. The current version is always available on this page.

11. Contact
For any question regarding personal data: info@laboratoireoraya.com.